Jira Administrator

Job overview

We are looking for a high energy, experienced, customer-focused Managed Services Jira Admin to work in our Managed Services team. This position will report to the head of Managed Services and work with a team of engineers, delivery managers and others to support a variety of customer requests and engagements.

PROJECT DESCRIPTION:

You will be responsible for delivering Atlassian expertise and skills for our client’s implementation needs. You will be implementing high quality solutions in an iterative manner. You will partner closely with the client to align on solutions, backlog prioritization, and project delivery, including managing project/ program timelines, project scope, fielding client request, budgets, and project scope creep.

RESPONSIBILITIES:

  • Installing, configuring, maintaining, administering, and enhancing JIRA Core, JIRA Software, Confluence, JIRA Service Desk, and key 3rd party add-ons
  • Helping guide the configuration and documentation of client JIRA and Confluence instances Accurately gather and translate client requirements, assumptions, and constraints into project deliverables
  • Working with customers to enable custom workflows, fields, screens, dashboards, and reports
  • Creating and managing complex configuration elements including project workflows, screen schemes, permission scheme, and notification schemes
  • Advising on best practices configuration and recommendations to avoid common pitfalls and challenges
  • Installing and configuring 3rd party add-ons for Atlassian products to provide enhanced capabilities (Portfolio for Jira, Structure, Tempo, Insight, etc.)
  • Providing client training on Jira and Confluence usage, administration, and operational use and maintenance of the systems
  • Providing support as required to client administrators and users to ensure the success of implemented solution

REQUIREMENTS:

  • 2+ years of experience with configuration and administration of Atlassian products such as Jira Core, Jira Software, Confluence, Bitbucket and key 3rd-party add-ons
  • Have conceptual and practical understanding of SDLC, ITIL, and Agile Frameworks
  • Solid understanding of, and experience with JQL, automation rules, SLA configurations, user management, permission schemes
  • Bachelor’s degree in Computer Science or related field a bonus but not required
  • Ability to work independently with minimal guidance in a dynamic, ever-changing environment
  • Ability to manage multiple clients and deliverables at any given time through effective time-management and planning
  • Demonstrate good interpersonal skills and communication, both written and spoken
  • Strong organization skills, process-oriented, drive to constantly improve quality
  • Strong facilitation skills, attention to quality and detail, and a collaborative attitude
  • Maintain an excellent, professional, friendly, timely, and empathetic approach to customer communications
  • Enjoy what you do and have a true love of technology to solve challenging problems
  • Strong work ethic, good time management, and the ability to work with diverse teams

WE OFFER:

  • Flexible working hours
  • Opportunity to work remotely
  • Comfortable social package
  • Full support for accounting issues and tax coverage
  • English courses, yoga
  • Funny team buildings, corporate events and nice gifts
  • A team with a family type of culture​
Tags
Cprime, Inc.

An Alten Company, Cprime is a global consulting firm helping transforming businesses get in sync. Cprime is the partner of choice for Fortune 100 companies looking to achieve value and agility. Company helps visionary business leaders compose solutions, execute implementations, and exceed against business goals. With key partnership recognition's, including Atlassian Platinum, AWS Advanced, and SAFe Gold SPCT partner, their industry-leading software and services work in synergy to deliver transformations.